HLP's Improved Remote Service Plan
The advent of remote computing technology has really made us much more productive outside of the office. This technology allows us to gain access to our calendar, contacts, E-mail, and files using our laptop or even our cell phones – anywhere at any time.
HLP has also see an increase in the number of service calls that can be solved using this same remote technology by being able to take control of your servers and PCs. We’ve been perfecting several different methods for remote access to make sure we can connect to most environments and PCs no matter where they are located.
One of our newest creations is the ability to take control of your PC (should you provide us permission) no matter where you are – even if you aren’t in your office. This is challenging due to the many different firewall and security configurations that can be encountered especially from the home or while traveling. This cool system requires no special software to have preloaded on your system. If you can connect to our website, then we can connect to your computer!
As such, HLP’s systems are now available and we have the ability to solve many problems much faster than before. Not only are we able to connect and solve them faster than dispatching a technician, but we are able to cut our “minimum” billed time in half! As such, HLP is now able to offer faster remote support for certain problems and only has a 30 minute minimum billing period for any remote support issue. This has the potential to not only reduce your issue response time, but also reduce your cost for support! We hope you like this new service.
Derek Rowan
President
HLP Associates, Inc.
www.hlp.net
HLP has also see an increase in the number of service calls that can be solved using this same remote technology by being able to take control of your servers and PCs. We’ve been perfecting several different methods for remote access to make sure we can connect to most environments and PCs no matter where they are located.
One of our newest creations is the ability to take control of your PC (should you provide us permission) no matter where you are – even if you aren’t in your office. This is challenging due to the many different firewall and security configurations that can be encountered especially from the home or while traveling. This cool system requires no special software to have preloaded on your system. If you can connect to our website, then we can connect to your computer!
As such, HLP’s systems are now available and we have the ability to solve many problems much faster than before. Not only are we able to connect and solve them faster than dispatching a technician, but we are able to cut our “minimum” billed time in half! As such, HLP is now able to offer faster remote support for certain problems and only has a 30 minute minimum billing period for any remote support issue. This has the potential to not only reduce your issue response time, but also reduce your cost for support! We hope you like this new service.
Derek Rowan
President
HLP Associates, Inc.
www.hlp.net
posted by Derek Rowan at
7:12 PM
